Categories: NewsAdministration

FYI: Visitor management expertise for schools

Visitor sign-in systems rose to a whole new standard during the pandemic.

<p>There is more pressure than ever&comma; thanks to contact tracing efforts&comma; to keep tabs on visitors and have a high level of accountability across your school&period;<&sol;p>&NewLine;<p><strong>Check out the full article <a href&equals;"https&colon;&sol;&sol;www&period;school-news&period;com&period;au&sol;latest-print-issue&sol;">in our latest print issue&period; <&sol;a><&sol;strong><&sol;p>&NewLine;<p>Digital visitor management systems provide schools with an automated system to implement vetting procedures that keep students safe without overwhelming staff with new duties&comma; and while maintaining a welcoming ambiance&period;<&sol;p>&NewLine;<p>Almost the entire process&comma; from scheduling and room booking to reminding school leaders and staff about a new arrival&comma; to carrying out ID checks&comma; printing name tags&comma; directing visitors around the school&comma; distributing and recording health and safety messages&comma; can all be programmed and streamlined with a digital system&period; Every moment a visitor spends at your school can be recorded and tracked in real-time&comma; without impeding on their experience or the experience of students&sol;staff&period;<&sol;p>&NewLine;<h3><strong><em>Interview with an industry expert&colon;<&sol;em><&sol;strong><em> Passtab director Steve Camm shares his viewpoint on school visitor management tech and trends…<&sol;em><&sol;h3>&NewLine;<p><img class&equals;"alignleft size-medium wp-image-18119" src&equals;"https&colon;&sol;&sol;www&period;school-news&period;com&period;au&sol;wp-content&sol;uploads&sol;2021&sol;03&sol;iPad-Sanitise-Copy-300x300&period;jpg" alt&equals;"" width&equals;"300" height&equals;"300" &sol;>&OpenCurlyDoubleQuote;Visitor management has automated many time-consuming tasks for administrators and improved safety and security at the school&comma;” explains Steve&period; &OpenCurlyDoubleQuote;I have seen a trend towards further security in the form of co-operation from governments to allow programmatic access to databases that store information relevant to a person being safe to visit a school&period; This can improve visitor screening during the sign in process and provide an added layer of protection for schools&period; <&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;There is also a trend towards product integrations within schools&comma; which improves the transfer and consolidation of data between systems&period; While the role of school visitor management is continuing to expand&comma; we make sure it remains very intuitive and minimal training is required&period;”<&sol;p>&NewLine;<p><strong>Q&colon; Do you recommend management tools that allow schools to schedule group arrivals ahead of time&quest;<&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;There are a number of methods available to sign a group of people into a school quickly&period; The most popular is where the school issues invitations to each person in the group who can then pre-register and complete the school’s induction training process&period; Once pre-registration is completed&comma; they are automatically issued with a QR code that allows them to simply scan in as they arrive&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;If it is a group of contractors carrying out work at the school&comma; they can also complete the compliance requirements and upload all required documents before arriving&period;”<&sol;p>&NewLine;<figure id&equals;"attachment&lowbar;18120" aria-describedby&equals;"caption-attachment-18120" style&equals;"width&colon; 300px" class&equals;"wp-caption alignright"><img class&equals;"size-medium wp-image-18120" src&equals;"https&colon;&sol;&sol;www&period;school-news&period;com&period;au&sol;wp-content&sol;uploads&sol;2021&sol;03&sol;Facial-detection-Copy-300x289&period;png" alt&equals;"" width&equals;"300" height&equals;"289" &sol;><figcaption id&equals;"caption-attachment-18120" class&equals;"wp-caption-text">Image courtesy of Passtab<&sol;figcaption><&sol;figure>&NewLine;<p><strong>Q&colon; What are some of the customisable options for messages&comma; welcome screens&comma; and creating identification labels that schools might not know exist&quest;<&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;In terms of customisable options&comma; messages&comma; welcome screens&comma; and labels are just the beginning&period; While workflow is of the most importance&comma; a professional&comma; welcoming image is also important&period;  Many schools like to use a screen saver option to display images of the school as a welcome&comma; which allows for up to 10 images to be presented on the iPad&period; By simply touching the screen&comma; the sign in process is activated&period;”<&sol;p>&NewLine;<p><strong>Q&colon; What are some pros and cons for iPad station or mobile device options&quest;<&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;While mobile sign in methods can be more convenient for some visitors&comma; it generally does not benefit the school as an identification label can’t be printed&period; This is because personal phones are unable to casually connect to a school printer&period; An iPad station sign in will result in the printing of an identification label&period;”<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;These identification labels are a vital part of the sign in process as it is a visual confirmation that the visitor has met all of the school’s terms of entry&period; This means they have completed COVID-19 screening questions&semi; up-to-date induction training&semi; a valid <em>Working with Children<&sol;em> <em>Check<&sol;em>&semi; and&comma; in the case of a contractor&comma; valid compliance documentation allowing them to complete work at the school&period; Identification labels can also be customised to include important information like &OpenCurlyQuote;COVID-19 screened’&period;<&sol;p>&NewLine;<h3><strong><em>Interview with an industry expert&colon;<&sol;em><&sol;strong><em> Vice president and country manager at Pitney Bowes Japan&comma; Australia and New Zealand&comma; Stephen Darracott talks functionality and device options&period; <&sol;em><&sol;h3>&NewLine;<p><strong><img class&equals;"alignleft size-large wp-image-18117" src&equals;"https&colon;&sol;&sol;www&period;school-news&period;com&period;au&sol;wp-content&sol;uploads&sol;2021&sol;03&sol;New-LobbyTrac-Kiosk-path-002-Copy-373x1024&period;png" alt&equals;"" width&equals;"373" height&equals;"1024" &sol;>Q&colon; How do notifications work&quest; <&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;When a visitor or contractor arrives at the school&comma; they can select the person responsible for their visit and this will trigger a notification for any member of staff or an administrator&period; Once the visitor has registered&comma; the selected staff member receives a notification via email or SMS that someone has arrived for them&period; The visitor management system should automatically print a badge&comma; with photo ID&comma; which the person then needs to be asked to wear while they are at the school&period; This makes it easy to identify them as an authorised visitor&period;”<&sol;p>&NewLine;<p><strong>Q&colon; Has COVID sparked any changes in school needs that you have noticed&quest; <&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;COVID-19 has certainly heightened the need for a simple yet secure way of managing visitors and contractors&period; Especially at the peak of the pandemic in Australia&comma; there was an increased demand to be able to assist with contact tracing where needed&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Schools want to capture a visitor’s details and save them to a cloud-based repository so the school can easily contact people if needed&period; A visitor management system is also a great screening tool&colon; visitors and&sol;or contractors are asked to answer health-related questions and sign a health declaration&period; In addition&comma; integrated Bluetooth infrared temperature scanning features let you quickly check a visitor’s temperature before they enter your premises&period; The system notifies your organisation if an elevated temperature is detected and prevents the person further entry and contact with others at your premises&period; This means you can protect your students and staff even further&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Even as we start seeing the COVID-19 vaccination rollout and we move past the peak of the pandemic&comma; simply and securely managing visitors and contractors at schools will continue to be high on the agenda&comma; as a way to keep staff&comma; students and the broader community safe&period;<&sol;p>&NewLine;<p><strong>Q&colon; What do schools need to know about customising sign-ins and staff training requirements&quest;<&sol;strong><&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;It’s helpful for visitors and staff if you can fully customise your system&comma; especially the welcome screen&comma; with graphics and messaging&period; You can create a custom sign-in by including specific questions relating to health and safety requirements&period; You can also create branded labels for added security&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;If your system is easy to set-up and use&comma; your staff don’t need specific training&period; With a user-friendly touchscreen monitor&comma; image scanner and integrated temperature scanner&comma; the goal is to capture all the visitor information your school needs&period; Devices can automatically print visitor badges and capture emergency contact details&period; You can generate real-time reports to always see who’s on your premises&comma; enhancing your school’s existing security processes&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;Address book features can also provide a predictive-like key stroke experience that lets visitors check in without staff involvement&period;”<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;

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Rosie Clarke

Rosie is the managing editor here at Multimedia Pty Ltd, working across School News New Zealand and School News Australia. She has spent 10+ years in B2B journalism, and has spent some time over the last couple of years teaching as a sessional academic. Feel free to contact her at any time with editorial or magazine content enquiries.

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